Returns and Refunds Policy

At QuiXseal Doors (Abbey Heritage), we are dedicated to providing premium bespoke doors. Our policy is designed to be fair and transparent in accordance with UK consumer law.1. Bespoke and Made-to-Order ItemsPlease note that most of our products, including entrance, flood, and airtight doors, are bespoke or made to your specific measurements. Under UK law, these items are exempt from the standard right to cancel or return simply because you have changed your mind. Once production has commenced, cancellations are generally not accepted.2. When You Can Return an ItemYou are entitled to a return or remedy if:• The product is faulty or of unsatisfactory quality.• The item is fit for purpose but was damaged upon delivery.• The product delivered does not match the agreed specifications or description.3. Condition of GoodsAll returned items must be in their original, unused condition. They must include all original hardware and parts. We reserve the right to reduce a refund if the value of the goods has been diminished by unnecessary handling or if damage occurred after the signed delivery note was completed.4. Reporting Issues and Time Limits• Inspection: Please inspect your doors thoroughly upon arrival. Any visible defects or damage must be reported on delivery. after inspection and the delivery either accepted or rejected as suitable for purpose • Notification: You must notify us of your intent to return a faulty item within 14 days of receipt.• Return Window: Once a return is authorized, the goods must reach our factory within 14 days of that authorization.5. Returns ProcessTo initiate a return, contact us with your order number and photographic evidence of any faults. If we accept the return is necessary, we will issue an official returns docket. No items will be accepted at our factory without this documentation.6. Refunds and TimingOnce we receive and inspect the item at our factory, we will notify you of the approval or rejection of your refund. Approved refunds are processed via the original payment method within 14 days of receipt. We reserve the right to rectify or repair faults at our factory before a full refund is issued.7. Shipping CostsQuiXseal Doors will cover the costs of return shipping if the item is confirmed to be faulty or damaged upon arrival. For any other authorized returns, the customer is responsible for all secure transport and shipping costs.8. Contact InformationEmail: [Insert Email]Phone: [Insert Phone Number]Address: [Insert Business Address]9. DisclaimerThis policy is provided for informational purposes to assist with website transparency and does not constitute formal legal advice. Your statutory rights under the Consumer Rights Act 2015 remain unaffected.